Opening Doors: On-Site Tips for What Works & Why


A successful EBC attendee experience requires a variety of elements coming together to create an experience that impresses the customer and moves the dial on business. Three points to keep in mind when you're building the strategy for successful EBC visitor interactions:
Framework. Although every presentation at the EBC should be created specifically for the visitor, a template framework for every experience will go a long way toward making sure each visitor's time is spent effectively. We follow a certain formula no matter who we're speaking to, says Bridgette Rivers, manager-customer engagement at The Gil Hatch Center for Customer Innovation at Xerox. We hit on three points with each client

2828 Charter Road
Philadelphia, Pennsylvania 19154
United States

2828 Charter Road
Philadelphia, Pennsylvania 19154
United States

January 30, 2013

By Kristy Elisano